Support
Contact
Email help@raindrop.games. Please mention your iPhone model, your iOS version, and the world you were playing in. There is no account, so there is nothing to look up on our side; a short description of what happened is the most useful thing you can send.
Frequently asked questions
How do I play?
Drag a piece from the tray at the bottom onto the 8×8 board. When a whole row or a whole column is filled, it clears. Clearing more than one line at once, or clearing on consecutive drops, raises your combo multiplier. The game ends when none of the three pieces in the tray can be placed. There is also a How to play screen on the menu.
How do I change worlds?
On the menu, swipe along the strip of tiles at the bottom and tap one. The board, pieces, tray, sounds and celebrations all switch together. Your progress is shared across every world, so you can change as often as you like.
How is my progress saved?
Your best Classic score, your highest unlocked Adventure level and the world you chose are stored on your iPhone automatically. There is nothing to sign in to and nothing is uploaded. Progress is included in your normal iPhone backup, and moves with you when you restore a backup onto a new phone.
How do I reset my progress?
The current version has no reset button. Deleting the app and reinstalling it from the App Store clears the best score, Adventure progress and world choice. Nothing else is affected.
How do I turn sound or haptics off?
During a game, tap the gear in the top corner to open Settings. Sound and haptics each have their own switch, and the same sheet has a button to return to the menu. The game also respects the iPhone's silent switch and its Reduce Motion accessibility setting.
Which devices are supported?
iPhone running iOS 17 or later. The game is portrait-only and designed for iPhone; it is not offered for iPad.
Does it need an internet connection?
No. The game never connects to the internet. It works the same on a plane as it does at home.
Are there ads or purchases?
No. Everything in the game is included and there is nothing to buy.